Cloud Storage and System Engineer
Scality · Sep 2023 → Present · Paris (Hybrid)
- Cloud storage engineering and customer-facing technical leadership.
- Hands-on work across Kubernetes, product demos, and production reliability.
AboutÀ propos
Technical Authority with a Human‑Centric Vision. I’m a lifelong tech geek and senior technical lead with 15+ years of experience bridging deep infrastructure (Linux, Kubernetes, GCP) and strategic customer success.
Values & leadership. I believe diversity goes beyond buzzwords. I’m committed to engineering cultures that are safe and empowering, and I thrive in environments that take concrete steps to respect every individual. For me, leadership means fostering psychological safety so innovation can actually happen.
How I work. I combine executive-level clarity with hands-on engineering. I help enterprise customers navigate complex cloud and technical transformations through reliability, education, and proactive architecture—without losing the human factors.
Autorité technique, vision centrée humain. Passionnée de tech, je suis une leader technique senior avec 15+ ans d’expérience, à l’interface entre infrastructures (Linux, Kubernetes, GCP) et customer success stratégique.
Valeurs & leadership. Pour moi, la diversité ne se résume pas à des mots. Je m’engage pour des cultures d’ingénierie sûres et responsabilisantes, et je privilégie les environnements qui prennent des mesures concrètes de respect et d’équité. La sécurité psychologique est, selon moi, une condition réelle d’innovation.
Ma façon de travailler. Je combine clarté “executive” et ingénierie hands‑on. J’aide les organisations à traverser des transformations cloud/tech complexes via la fiabilité, la pédagogie et une architecture proactive — sans perdre les facteurs humains.
What I bringCe que j’apporte
- Technical authority: bare metal → cloud-native → AI/RAG support.
- Pedagogy: translating complex systems for diverse stakeholders.
- Crisis leadership: de-escalation, RCA, and restoring trust.
- Governance: SLAs, EBRs, and measurable outcomes.
- Autorité technique : bare metal → cloud-native → support IA/RAG.
- Pédagogie : vulgariser des systèmes complexes pour des publics variés.
- Gestion de crise : désescalade, RCA, restauration de la confiance.
- Gouvernance : SLA, EBR, résultats mesurables.
Experience
Senior System and Cloud Engineer (CloudOps/SRE)
OpenText · May 2013 → Aug 2023 · La Défense (Hybrid)
- Long-term ownership of reliability and operations for enterprise platforms.
- Automation, troubleshooting, incident response, and continuous improvement.
Customer Technical Leader (Strategic Account)
Nokia Networks · Nov 2010 → Apr 2013 · Greater Paris (On-site)
- Managed technical delivery for Tier‑1 telecom infrastructure; ensured business continuity for subscribers.
- Led Executive Business Reviews (EBRs) and negotiated SLAs; served as “Voice of the Customer”.
- Coordinated major release cycles across 50+ production systems with zero production incidents.
Customer Technical Leader & Senior Application Analyst
Orange · Sep 2005 → Apr 2010 · Cairo
- Senior support and analysis in high-availability telecom environments.
Core stack
GCP
Kubernetes
Linux (RHEL/Ubuntu)
Observability (Grafana/Prometheus)
Incident response & RCA
AI/RAG
SRE / Reliability
Customer Success
Executive governance (EBR/SLA)
Education & learningFormation
AFPA (Agence nationale pour la Formation Professionnelle des Adultes), France
Professional title — Adult Professional Trainer (FPA) · In progressTitre Professionnel — Formateur Professionnel d'Adultes (FPA) · En cours
Core focus: pedagogical engineering, training action design, and facilitation of adult learning.
Focus : ingénierie pédagogique, conception d’actions de formation, animation de l’apprentissage adulte.
Alexandria University, Egypt
Master of Science (M.Sc.) in Engineering
Alexandria University, Egypt
Bachelor of Science (B.Sc.) in Engineering
Information Technology Institute (ITI), Egypt
Diploma in Information Technology
University of Helsinki
Certificate of Completion · Ethics of AI · 2025
DataBird
Data Analysis · Jul 2023 → Oct 2023
Licenses & certifications
Publications
Volunteering
Secretary General
Arab network for knowledge and human rights · Sep 2021 → Sep 2023 · Human Rights
Europe coordinator
AlDoustour Party (Egypt) · Sep 2012 → Sep 2015 · Politics
LanguagesLangues
Arabic
English
French
Honors & awardsDistinctions
OpenText IT Champions — 10 years OpenText IT Champions — 10 ans
Associated with OpenText · May 2023
Associé à OpenText · Mai 2023
10th anniversary at OT
10e anniversaire chez OpenText
OpenText IT Champions — 5 years OpenText IT Champions — 5 ans
Associated with OpenText · Sep 2018
Associé à OpenText · Sept 2018
5th anniversary in OT
5e anniversaire chez OpenText
OpenText IT Champions OpenText IT Champions
Issued by OpenText · Jul 2015
Délivré par OpenText · Juil 2015
Excellence Achievement Award
Prix d’excellence (Excellence Achievement Award)
Excellence Achievement Award Prix d’excellence (Excellence Achievement Award)
Issued by Orange · Jun 2006
Délivré par Orange · Juin 2006
Contact
LinkedIn